How 80+ Location Pizza Guys Improved Delivery Operations with Shipday
How 80+ Location Pizza Guys Improved Delivery Operations with Shipday
6%
increase in on-time delivery
10+
locations adopted Shipday
Client name
Pizza Guys
Location
Across 4 States
Founded
2013
Client since
2020
Size
Number of drivers
10-20 each location
About
From humble beginnings as a single pizza restaurant in 1986, Pizza Guys has grown into a recognized leader in the pizza industry. Committed to quality food and superior service, Pizza Guys continues to innovate with specialty recipes and cutting-edge technology. With over 80+ independently owned franchises and 1,500+ employees, Pizza Guys remains deeply connected to its communities, supporting local initiatives and fostering a family-like culture among its employees and customers. As a growing franchise, Pizza Guys needed a solution that would enhance driver tracking, provide proof of delivery, and offer real-time customer feedback. Shipday emerged as the ideal platform to fulfill these needs.
Previous Delivery Process
Prior to Shipday, Pizza Guys relied on a basic notification system such as “Your driver is on the way.” However, this approach had significant limitations:
- No real-time tracking for customers.
- No proof of delivery feature.
- Minimal data available to monitor on-time performance or driver efficiency.
Before and After Shipday
Challenges before Shipday
Limited Visibility and Tracking
Pizza Guys’ notification system only informed customers when drivers were en route, offering no real-time tracking, proof of delivery, or data to measure driver efficiency.
Operational Inefficiencies
Without real-time insights, franchise owners struggled to manage deliveries effectively. Drivers could turn off location services unnoticed, making performance tracking nearly impossible.
Customer Experience Gaps
Customers lacked delivery transparency, leading to frequent inquiries and disputes. Without proof of delivery, stores faced more complaints, increasing staff workload and response times.
With Shipday
Real-time tracking, automated processes, and performance data helped Pizza Guys optimize operations, improve efficiency, and enhance customer trust.
Greater Visibility & Performance Tracking
Shipday provided real-time insights, helping store owners identify inefficiencies, track driver locations, and optimize delivery operations for better performance and faster service.
Enhanced Customer Experience
Real-time tracking and proof-of-delivery photos improved transparency, reduced disputes, and gave customers confidence in their deliveries, creating a smoother, more reliable experience.
Significant On-Time Delivery Improvements
On-time delivery rates improved from 90-92% to over 98% within weeks. Drivers quickly adapted, appreciating Shipday’s efficiency, and franchise owners plan to expand its adoption.
“We have seen a clear difference in performance at the stores using Shipday. The goal is to make this a standard across all our locations.”
– Jesus, Pizza Guys
Benefits and Early Results After Implementing Shipday
- Smooth Integration: When orders are added to the POS system, they automatically sync with Shipday, assigning drivers seamlessly. While it took some time for drivers to adjust to new steps, the transition became smoother with each day. Management provided ongoing training to reinforce best practices, ensuring drivers felt confident using the system. The IT team leveraged Shipday's data to monitor driver behavior and offer targeted coaching.
Greater Visibility & Performance Tracking
Shipday enabled Pizza Guys to pinpoint operational inefficiencies, and with real-time insights into store performance, franchise owners gained greater control over their operations.
Improved Customer Experience
Customers now benefit from real-time tracking, aligning with modern delivery expectations. Additionally, proof-of-delivery photos help reduce disputes and enhance overall customer satisfaction.
On-Time Delivery Improvements
“I’m seeing, for the most part, at most of the corporate stores where we have Shipday, an increase in on-time percentage,” Oliver observed. The impact was immediate—one corporate store saw its on-time rates jump from 90-92% to over 98% within just a few weeks of launching Shipday.
Adoption Across Locations
Pizza Guys operates over 80+ franchise locations, with Shipday currently being used in 25 stores. The ongoing expansion aims to integrate the platform into all locations.
Transition from the Old Process
The shift provided more transparency for customers and better control for managers. By implementing Shipday, Pizza Guys is successfully modernizing its delivery operations. Improved tracking, increased on-time performance, and enhanced customer experience continue strengthening the company’s competitive position.