KFC Partners with Shipday to Revolutionize Delivery

-50%

Delivery support costs

$1,000+

Saved daily across six locations

Client name

KFC

Location

Barbados

Founded

1973

Client since

2020

Size

12 locations

Number of drivers

About

Since 1973, KFC has been a household name in Barbados, blending the international appeal of a beloved brand with the warmth and dedication of business. Over the years, KFC Barbados has grown to 12 thriving locations and become a staple in the local dining scene, overcoming challenges, embracing new ideas, and staying the top international food brand on the island.

With six of its locations offering delivery, KFC Barbados is leveraging modern technology to meet growing customer expectations. In 2020, adoption of Shipday marked a pivotal moment for the business. Recognizing the need for an efficient delivery management software, they turned to Shipday to streamline their delivery operations.

Shipday has transformed KFC Barbados's delivery operations by automating dispatch, streamlining driver management, and providing real-time tracking for both customers and staff. These features have ensured faster, more reliable deliveries, reduced errors, and improved communication across all delivery locations. By integrating seamlessly with their e-commerce platform and POS system, Shipday has eliminated manual processes, saved valuable time, and enabled data-driven decisions that support business growth in a competitive market.

Before and after Shipday

Challenges before Shipday

Manual Delivery Management

Orders were taken over the phone, grouped by location, and assigned with pen and paper—prone to errors and delays.

Time-Consuming Processes

Tracking orders and understanding the status of deliveries required constant phone calls to restaurants, adding unnecessary complexity.

Limited Capacity

The manual system struggled to keep up with growing delivery demand, slowing operations significantly.

Lack of Transparency

Customers had no visibility into their orders, leading to frequent callbacks and dissatisfaction.

With Shipday

The switch to Shipday has revolutionized delivery operations for KFC Barbados, delivering results that stand out across the board:

50% Cost Savings and Scalability

Streamlined operations reduced delivery support costs by 50%. Consolidating daily savings of up to $1,200.

Enhanced Customer Experience

Customers now enjoy real-time updates on their orders, improving transparency and reducing callbacks. The "gamified" tracking experience has increased customer satisfaction.

Driver Efficiency

Drivers benefit from less paperwork, clear directions, and streamlined workflows, enabling safer, more efficient deliveries.

Reduced Refunds and Complaints

The proof of delivery feature (photo and signature capture) drastically cut refunds and complaints, ensuring smoother transactions.

“Shipday has been a game-changer for us. It cut costs by 50%, daily across six locations, and made our entire delivery process faster and more reliable.”

– Stuart Davis, KFC

Benefits and early results after implementing Shipday

Implementing Shipday was a quick and seamless process for the KFC team, taking less than a week to get up and running at their first location. The software integrated effortlessly with their e-commerce platform and point-of-sale system, ensuring all systems worked together smoothly.

Stuart highlighted how the Shipday team handled special requests and reporting needs efficiently, making the transition even easier. With everything in sync, the business could rely on accurate data flow and streamlined operations, allowing them to focus on delivering great service to their customers.

Advice to other restaurants: Choose reliable partners

For restaurants looking to improve their delivery operations, Stuart emphasizes the importance of choosing partners you can count on.

“I like partners that I can rely on and pick up the phone and call. In the fast-paced world of food delivery, where speed is everything, having dynamic, flexible, and accessible partners is crucial.” Stuart added.